Operated by Nexus Group Enterprises N.V., the sportsbook was recently added to FortuneJack’s existing casino and live casino products as of April 2019. Players have the Live In-Play and Virtual Sports betting options. There seems to be a heavy emphasis on soccer as seen throughout the terms and conditions. The overall look and feel is pretty standard as compared to most online bookies. Cryptocurrency is the only available currency accepted. These include Bitcoin, LiteCoin, DogeCoin, Ethereum, ZCash, Dash and Monero.
Tip: Playthrough is 50% of the deposited amount rather the common 100% often required.
24-hour Customer Support
VIP Program available for sports bettors
Auto Cashout and Partial Cashout available
Reporting sources are consistent and credible such as ESPN.com, SkySports.com, PremierLeague.com etc.
Terms and conditions are not easy to follow and seem confusing
Technical errors that result in a win may be canceled if you stand to win money, while if it results in a loss, they may not address it
The English language is supported; however, the operator does not take responsibility for mistakes within the T&C’s
Placing Your Bets
Sports covered: soccer, basketball, American football, baseball, ice hockey, Aussie Rules, badminton, beach soccer, boxing, cricket, cycling, darts, field hockey, futsal, golf, handball, MMA, motorsport, pesapallo, rugby, snooker, table tennis, volleyball, water polo and winter sports.
Live In-Play: soccer, tennis, basketball, badminton, darts, table tennis
Virtuals: basketball, soccer
Betting is as simple as clicking on the event and adding it to the Bet Slip. may wager in mBTC with a minimum bet of 0.1 mBTC. The max win is 10000 mBTC on the website and will not be paid if this amount is exceeded. Wagering requirements may vary based on the player’s location. They also reserve the right to split payments over 50 BTC into 10 installments of 10% each, for 10 months.
Please note: “If controversial situation arises due to technical staff’s mistake in creating and publishing lines, when a customer has an opportunity to win the amount of money without risk, the company is authorized to cancel above-mentioned lines or/and games (regardless of the fact whether a program receives a bet on these positions or not).” We interpret this to mean that if their technical error results in a loss, they may not step in. If you stand to win, they can cancel your bet.
The site is presented in the English language yet does not take responsibility for its errors. This is obvious with the following section from the T&C’s: “English translation of the namings of the positions placed on site is preemptive. If there is a mistake in English naming, which completely changes content of the position or authenticity of the coefficient, company reserves right too annul all such bets.”
Submitting a complaint according to FortuneJack:
“Kindly refer to the Complaints Section (found on the Website) if you have a complaint related to any of the licensed activities or contact FortuneJack Customer Service via email at firstname.lastname@example.org if you would like to file a complaint.
“Your complaint will be processed in accordance with the guidelines of the Gambling Commission. We are committed to resolving your complaint as fast as possible and seek to resolve all complaints within two weeks from the date we receive it. In cases of high complexity, it may take more than two weeks to resolve the complaint. Nonetheless, we will notify you within two weeks regarding the status of the case and expected date for a resolution.
“If the complaint is related to gambling outcomes, and you remain dissatisfied after receiving our final response, the matter shall be considered a “dispute”. You may refer the dispute to an Alternative Dispute Resolution entity at your own discretion.”
Restricted Countries Based on Provider
The following breakdown pertains the casino, live casino and sportsbook software providers integrated in the FortuneJack platform:
Booming Games: USA, Virgin Islands, Minor Outlying Island, Guam, Puerto Rico, Mariana Islands, American Samoa, Republic of Turkey, Vietnam, France, Italy, United Kingdom, Belgium, Cayman Islands, Vatican City, Iran, Iraq, Israel, North Korea, Saudi Arabia, Singapore
Evolution Gaming: USA, Latvia
XPG: USA, Bulgaria, South Korea
Betgames.tv: USA, Iran
Microgaming: American Samoa (USA), Anguilla (UK), Ascension, Bailiwick of Guernsey (UK), Belgium, Bermuda (UK), British Indian Ocean Territory (UK), Bulgaria, Cayman Islands (UK), Denmark, Falkland Islands (Malvinas) (UK), Faroe Islands, (Denmark), France, French Guiana (France), French Polynesia (France), Gibraltar (UK) Greenland (Denmark), Guadeloupe (France), Guam (USA), Italy, Jersey (UK) Latvia, Man, Isle of (UK), Martinique (France), Mauritius, Mayotte (France), Montserrat (UK), New Caledonia (France), Northern Mariana Islands (USA), Philippines, Pitcairn (UK), Puerto Rico (USA), Reunion (France), Romania, Saint Kitts—Nevis (UK), Singapore, South Africa, Spain, St Helena (UK), St Pierre And Miquelon (France), Turks And Caicos Islands (UK), United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, British (UK), Virgin Islands, U.S. (USA), Wallis and Futuna Islands (France)
Endorphina: France, USA
Tom Horn: USA, Israel
Playson: Iran, Israel, North Korea (Democratic People's Republic of Korea), Sudan, Cuba, Syria, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands
GameArt: Belgium, Cyprus, Estonia, France, Hong Kong, Israel, Italy, Turkey, Spain, USA
iSoftBet: Afghanistan, Antigua and Barbuda, Belgium, Cuba, France, French Polynesia, Iran, Iraq, Israel, Libya, Liechtenstein – Luxembourg, Macao, Netherlands Antilles. Sudan, Syrian Arab Republic, USA
Pragmatic Play - Ukraine, Israel, Denmark, United States, Great Britain, France, Gibraltar, Bahamas, Taiwan, France, USA, Gibraltar, Romania, United Kingdom
Quickspin: Malta and Alderney
Ezugi: Costa Rica, Latvia, France, United States, Israel, South Korea, Australia, Curacao, Dutch West, Indies.
NetEnt: Belgium; Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom
Blacklisted Countries: Afghanistan; Albania; Algeria; Angola; Australia; Cambodia; Ecuador; Guyana; Hong Kong; Indonesia; Iran; Iraq; Israel; Kuwait; Lao; Myanmar; Namibia; Nicaragua; North Korea; Pakistan; Panama; Papua New Guinea; Philippines; Singapore; South Korea; Sudan; Syria; Taiwan; Uganda; Yemen; Zimbabwe.
Email messages may be submitted directly on the website
Jack’s Club available to sports bettors. Benefits include personal VIP manager, comp points, reduced wagering requirements, exclusive bonuses, gifts, higher betting limits and exclusive games.
There are quite a few restrictions when it comes to the games in the casino. As for the sportsbook, the variety of sports available is good, however, there are a few items within the terms and conditions to take note of. If you’re in the market for a crypto bookie, this one may fit the bill, but we recommend reading through the rules before making a deposit.
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